Basic Information
| Field | Value |
|---|---|
| English | AWS Support Plans |
| Chinese | AWS 技术支持计划 |
| Japanese | AWS Support Plans（AWS サポートプラン） |
| Exam frequency | ⭐⭐⭐⭐⭐ |
Current plan line (August 2026)
- Basic includes account and billing help and self-service resources, but no technical-case response SLA.
- Business Support+ targets production workloads with 24/7 experts, broad Trusted Advisor checks, and a 30-minute initial human-engagement target for business-critical incidents.
- Enterprise Support adds a designated TAM, proactive reviews, and a 15-minute production-critical response target.
- Unified Operations adds deeper, designated, proactive operations for mission-critical workloads.
Developer Support, Business Support, and Enterprise On-Ramp may appear in older material; AWS has announced end of support on January 1, 2027 outside GovCloud (US).
Response times are initial-response targets, not resolution guarantees, and support does not replace resilient architecture.
Key takeaway
Production starts with Business Support+; a designated TAM points to Enterprise; mission-critical proactive operations point to Unified Operations.